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Triohm Concierge Answering Services is an extension of your practice,providing you night, weekend or holiday coverage, without the need to hire additional staff or resources. Your patients will feel as though they’re calling your office, talking directly with your staff, with our medical versed Care Coordinators. The Care Coordinators receive incoming calls, take messages, contact the on-call provider and answer patient questions just like your practice would.
How Triohm Concierge is Different.
The Care Coordinators are a dedicated phone service and immediately answer and assess every call either urgent or non-urgent, so on-call providers are only called for urgent messages in real-time.
- We will customize phone protocols, greetings, and messages to match your current practice operations so it is a seamless experience for patients.
- Our phone systems are the latest technology with system and network redundancy and backup, so your phones will never go down.
- Receive daily messaging reports so staff can prioritize and follow through if necessary on a handoff.
Triohm Concierge Answering Services brings flexibility and scalability to your patient communication needs. Whether handling a single practice or large multi-specialty practices, Triohm has the experience, resources and commitment to deliver exceptional service.
Increase patient volume and revenue
by answering calls after-hours.
Back up your staff
during vacations, leave of absence, or office closures due to weather.
Improve patient satisfaction
with 24/7 availability.
