Tips to Minimize No-Shows

• Set up reminder calls
  Make reminder calls 48 hours before each scheduled appointment. Maximize efficiency by using Triohm’s automated service.
• Reduce your booking window
  Don’t book so far in advance. The bigger the time period, the more often your practice will experience rescheduling or no-shows.
• Consider double booking
  To prevent open slots identify your most aggressive no-shows, and begin double-booking their times.

Fewer days in Days in Accounts Receivables (DAR) have a direct effect on improved cash flow. When claims are resolved quickly, practices are able to reduce their DAR and collect revenue faster.

Tips to Reduce Days in Accounts Receivables

• Focus on the speed of resolving claims
  Claims can be resolved faster when reviewed by the appropriate people within your practice, based on level of complexity.
• Analyze key business processes
  The way you prepare and submit claims can be a key to keeping DAR low. Efficient review measures will help keep claims clean.
• Prevent denials in the first place
  Adjusting quickly to changing payer needs is vital to retaining a high first-pass resolution rate and getting paid faster.

Tips for staff to turn around service charges for greater revenue.

• Enter charges at patient check-out
  With a packed schedule it is impossible at times to make charge entries during check-out, just make sure to enter all charges by the end of day.
• Tracking missing slips is something to insider
  Check your practice management system, it should track whether or not a slip was generated for every appointment.
• Audit and keep staff trained
  Do random audits to ensure billing slips are completed and accurate. Additional training can only improve your process.

• Revenue Fulfillment Pace
  If your revenue fulfillment pace is high and consistent your practice is enjoying a steady cash flow. Tips to keep your claims from needing extra attention.
• Review payer performance
  During contract negotiations with payers, leverage high patient volume to secure better claim processing.
• Place a priority on denials
  Take care of your denied claims immediately—especially complex ones—so adjudication can occur as fast as possible.
• Stay on top of payer needs
  It’s imperative to be well-versed in changing payer needs. This improves your first-pass resolution rate and gets you paid faster.

• Closing the encounter same-day as visit
  Creating an efficient practice starts with timely documentation of patient encounters. Tips to achieve same-day closure of patient encounters
• Give the physician flexibility
  If a provider falls behind, consider temporarily switching to dictation or paper forms to get through the workload.
• Delegate work within the practice
  Assign appropriate work—intake, order entry, document handling—to practice support staff.
• Set realistic expectations
  To keep performance high, analyze the number of patients seen each day and the expected complexity of those encounters.

• Delegate Work
  Improve productivity and efficiency by handing off appropriate documentation work to staff. This will enable the provider to spend less time with paperwork. Tips to create a more profitable practice.
• Assign intake documentation to practice staff
  Begin delegating intake work to practice staff so providers can focus more on patient care.
• Analyze time spent on intake
  Time is the key metric to determining efficient intake. Review the total minutes providers and staff spend on documentation.
• Manage intake with the right EHR
  Save your staff time by using a clear, efficient electronic health records service to manage intake and other documentation.